Event News

Gold Coast 2018 Commonwealth Games sets new ticketing benchmarks

13 July 2017

TEG has confirmed that the ticket requests window and the opening of general public sales for the Gold Coast 2018 Commonwealth Games have set new ticketing benchmarks for the Australian market. 


TEG CEO Geoff Jones said the huge number of events available simultaneously, the level of complexity in user experience and the sheer volume of requests made for an unprecedented three months’ of activity.

“The opening day on 24 April was one of the biggest days in Ticketek’s 37 year history,” said Jones.

“We had over 270 individual Commonwealth Games sessions available for a domestic and international audience with more than 1 million tickets available.

“That one day stands out in the company’s proud heritage in ticketing of major national and international events in Australia.


“The closing of the ticket requests on 22 May saw another huge spike in activity. Ticketek’s enhanced platform handled almost 500 individual requests every minute during the final hours of the request period.”

Gold Coast 2018 Commonwealth Games organisers said a staggering 85,000 total requests were made during the final three hours of the ticketing requests window.

In total, more than 1.2 million requests were made over the month-long window. Tickets are now available for general public sales.

The Gold Coast portal powered by Ticketek continued to offer a great user experience throughout the month.

“I am very satisfied with the outcome, the meticulous preparations that went into this opening effort and our readiness for the remainder of the ticketing operations,” said Jones.


Ticketek is the official ticket agent providing ticketing technology and marketing services for the Gold Coast 2018 Commonwealth Games.

The noteworthy features of the Gold Coast 2018 Commonwealth Games ticket operations:

  • 278 individual sessions available over 18 sports and seven para-sports
  • 17 venues in the Gold Coast, Brisbane, Cairns and Townsville all configured specially for the Games
  • A user experience designed to allow fans to browse multiple events and ticket categories before submitting requests
  • An outcome that saw most requests covering multiple events and multiple event days

 About TEG

TEG is Australasia’s leading Ticketing, Live Entertainment and Data Analytics Company. TEG includes Ticketek, TEG Live, TEG Dainty, TEG Analytics, TEG Rewards, Softix, Qudos Bank Arena, Eventopia, Life Like Touring, The Entertainment Store, the Brickman Lego Exhibition, TicketCharge in Malaysia and International Ticketing.

TEG website: tegwebsite.wpengine.com

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