We Respect Your Privacy
At TEG the security of personal information that we collect is of utmost importance to us.
What kinds of personal information does TEG collect and hold?
The kinds of personal information that we collect will vary depending upon our interaction with you but may include:
How does TEG collect personal information?
Generally, we collect personal information when you:
Sometimes we collect personal information about you from other sources, for example:
From time to time TEG collects personal information about individuals who are not customers.
This is usually where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. TEG’s policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.
How does TEG hold personal information?
TEG may hold your personal information in electronic or hard copy format or a combination of both. This personal information may be combined or linked with other information held about you, including information that we receive from third parties. We have taken a number of physical, electronic and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
TEG employees are required, as a condition of their employment, to treat personal information held by TEG as confidential, and to maintain the confidentiality of that personal information. They are also required to use a login and password when accessing TEG systems and to undertake training about how to manage personal information.
What are the purposes for which TEG may collect, hold, use and disclose personal information?
Generally, TEG only uses personal information for the primary purpose for which we have collected it, or for another closely related secondary purpose. Our potential uses of personal information which TEG collects (and for which you consent to us using your personal information for) may include:
From time to time, there may be other purposes for which we collect, hold, use and disclose your personal information. We will tell you about these at the point of collection.
Direct Marketing and Research
As set out above, TEG may use personal information about you for marketing and research purposes. You can tell our Privacy Officer at any time if you no longer wish to receive marketing material from TEG. In addition, the marketing communications that we send to you may also contain information on how to unsubscribe from those communications.
You can also tell us at any time if you do not want us to disclose your details to other organisations such as our related companies or third parties for marketing purposes. To do this, you just need to contact our Privacy Officer.
Sometimes TEG extracts information from our collected records to produce aggregated data. This aggregated data does not identify individuals. TEG uses the aggregated data for research purposes and may share the data with third parties.
Who might TEG disclose my personal information to?
TEG may disclose your personal information:
Otherwise, TEG will only disclose your personal information:
Does TEG disclose personal information to overseas recipients?
Some of the recipients to whom we disclose personal information may be located overseas, most likely in the United States of America, Japan and New Zealand. For example, from time to time we disclose personal information to our related company, Ticketek New Zealand Ltd.
What happens if TEG does not collect my personal information?
Where it is lawful and practicable to do so, we will give you the option of not providing personal information, or of using a pseudonym, when you deal with TEG.
However, if we do not collect personal information about you at the point of sale or when you interact with us, this could impact the level of service we can provide to you. For example, we will not be able to contact you in the case of an event cancellation or venue change or we may not be able to properly respond to your inquiry or investigate your complaint or fully process your transaction.
Cookies, Tracking and Advertising
TEG has relationships with other companies that we allow to place advertisements on our web pages. If you visit the TEG website, advertisement server companies may collect information such as your IP address and clickstream information.
Sometimes the TEG website contains links to third party websites, for your convenience and information. When you access a non-TEG website, please understand that TEG is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
Access and Correction
Under the Australian Privacy Principles, you have a right to request access to the personal information that TEG holds about you and seek its correction. So that your request reaches the right person, please send it our Privacy Officer. Please include your contact details such as email address and telephone number and enclose a copy of a form of identification such as a current driver’s licence or passport. We will not charge you for making such a request but will let you know if there is a cost for supplying you with access to or correcting the personal information. We aim to respond to requests for access or correction within 30 days.
There are certain situations under the Australian Privacy Principles where we may refuse to provide you with access to or correct your personal information, but we will always let you know in writing if this is the case.
Complaints and how to contact our Privacy Officer
Our Privacy Officer can be contacted by:
We will always endeavour to investigate your complaint and respond to you as soon as practicable after receipt, generally within 30 days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.
Last updated 28 July 2017
*TEG means TEG Pty Limited, ACN 604 938 534